Effective Date: JULY 31, 2026
Privacy Policy for MERRIMAC CAR WASH & LAUNDROMAT
MERRIMAC CAR WASH & LAUNDROMAT (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications (if applicable), visit our laundromat locations, or otherwise interact with us.
This Privacy Policy is intended to comply with applicable United States federal law, the Massachusetts Data Security Law (M.G.L. c. 93H), the Massachusetts Standards for the Protection of Personal Information (201 CMR 17.00), and other applicable privacy and consumer protection laws.
Company Information
Company Name: MERRIMAC CAR WASH & LAUNDROMAT
Business Address: 21 BURNHAM ROAD, METHUEN, MA 01844
Email: MANAGEMENT@MERRIMACWASH.COM
Phone: (978) 725-3434
Information We Collect
Depending on how you interact with us, we may collect the following information:
Information You Provide
- Name
- Email address
- Telephone number
- Billing address
- Payment information (processed by third-party payment providers)
- Account login information (if applicable)
- Customer service communications
- Information submitted through contact forms or surveys
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Automatically Collected Information
When visiting our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Cookies and similar technologies
- Referral pages
- Date and time of visits
In-Store Information
If applicable, we may collect:
- Loyalty program information
- Wash-and-fold or pickup/delivery service details
- Video surveillance recordings for safety and security
- Payment transaction records
How We Use Your Information
We may use your information only to:
- Provide requested laundry services
- Communicate regarding orders
- Process payments
- Schedule pickup and delivery services
- Respond to customer appointments and/or inquiries
- Improve our website and services
- Maintain customer accounts
- Prevent fraud and unauthorized activity
- Comply with legal obligations
- Send service-related communications
- Send promotional communications where permitted by law
SMS and Text Messaging
If you choose to receive text messages from us, we may send:
- Appointment reminders
- Pickup and delivery updates
- Order notifications
- Customer support messages
- Promotional offers (only with your consent where required)
You may opt out of marketing text messages at any time by replying STOP. Message and data rates may apply.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember user preferences
- Improve website functionality
- Analyze website traffic
- Enhance user experience
Most web browsers allow you to disable cookies through browser settings. Disabling cookies may affect certain website features.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks and if you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Payment Information
Payments may be processed through secure third-party payment processors. We do not store complete credit card numbers on our servers unless necessary for authorized recurring billing or as otherwise permitted by law.
Sharing of Information
We do not sell your personal information.
We may share information with:
- Payment processors
- Delivery service providers
- Website hosting providers
- Technology vendors
- Professional advisors
- Government authorities when legally required
These service providers are contractually required to protect your information and use it only for authorized business purposes.
Data Security
We maintain reasonable administrative, technical, and physical security safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
These safeguards include measures consistent with the Massachusetts Standards for the Protection of Personal Information (201 CMR 17.00), including appropriate security controls for personal information maintained by the Company.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide requested services
- Maintain business records
- Resolve disputes
- Comply with legal obligations
- Enforce our agreements
Afterward, information is securely deleted or anonymized where appropriate.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Children’s Privacy
Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children. If we learn that personal information has been collected from a child in violation of applicable law, we will delete it promptly.
Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
To exercise these rights, please contact us using the information provided below.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Email Communications
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link contained in the email or contacting us directly. Service-related communications may still be sent when necessary.
Do Not Track Signals
Some web browsers offer “Do Not Track” features. Because there is no universally accepted standard for responding to such signals, our website may not respond to Do Not Track requests.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with a revised Effective Date. Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
MERRIMAC CAR WASH & LAUNDROMAT
21 BURNHAM ROAD, METHUEN, MA 01844
Email: MANAGEMENT@MERRIMACWASH.COM
Phone: (978) 725-3434
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.